Frequently Asked Questions
Everything you need to know about your Hi-Lux experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.
Are your lenses UV protected?
Yes, all Hi-Lux Optics eyewear features 100% UVA/UVB protection to ensure your eyes are shielded while maintaining a premium aesthetic.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer a warranty on your frames?
Every pair of Hi-Lux frames comes with a one-year limited warranty covering manufacturing defects in materials and craftsmanship.